Getting Support

If something isn’t working, the quickest way to get help is straight from the app. Everything below lives in Settings → Support Center.

Reporting a bug

Open Settings → Support Center and use Contact Support:

1. Pick a category that best matches your issue.
2. Describe what happened. On iPhone and iPad you can attach a screenshot.
3. Send it. Your message goes to the team along with your session logs, and you get a reference code to quote if you follow up.

Shake to report

On iPhone and iPad, you can shake your device from anywhere in the app to open the bug report form on the spot. This is handy for catching a problem the moment it happens. You can turn it off in Support Center.

What to include

The more detail, the faster an issue gets solved. A good report mentions:

• What you were doing when it happened, and the title you were watching.
• Your server type (Plex, Jellyfin, or Emby) and how you connect (home network or remote).
• Whether it happens every time or just occasionally.

You don’t need to gather your device details by hand: your device model, OS version, app version, and session logs are attached automatically when you contact support. The logs are what let the team pinpoint exactly what went wrong.

Note

If you’d rather inspect or keep the logs yourself, Support Center → Diagnostics has View Session Logs and Export Logs for Support. The same section has Clear App Cache, which clears cached images and local data and reloads everything from your server, a good first step for display glitches.

Where to reach us

Beyond in-app support, there’s a community and reference to draw on:

• Documentation: these pages, at docs.zunoplayer.app.
• FAQ and help articles: zunoplayer.app/support.
• Community forum: community.zunoplayer.app.
• Discord: chat with other Zuno users and the team at discord.gg/XxFpbsQaQJ.
• Reddit: r/zunoplayer.

You’ll find direct links to all of these under Support Center → Get Help.

See also

• Troubleshooting & FAQ
• Playback Problems